FAQ

Orders and shipping

Where do you ship?
We currently ship within the United States only.

How long does delivery take?
Standard shipping takes 7–15 business days, express 5–8 business days. Orders are processed within 1–3 business days after payment.

How much is shipping?
Standard is $10 and free on orders over $50. Express is $30 and free on orders over $100.

Can I track my order?
Yes. You will receive a tracking number by email once your order ships. Tracking can take up to 48 hours to start updating.

Why did my order arrive in separate packages?
Orders with several items may ship separately at no extra cost to you.

Returns and refunds

What is your return window?
30 days from delivery, as long as the item is unused, in its original packaging, and not marked final sale.

What cannot be returned?
For hygiene reasons we cannot accept items used or worn by a pet, grooming tools used on an animal, final sale items, or gift cards.

Who pays return shipping?
The customer, unless the item arrived damaged, defective, or incorrect — then we cover it.

How long do refunds take?
5–10 business days to the original payment method after we receive and inspect the return.

Products

How do I choose the right size?
Check the size range in the product title and the measurements in the description. If you are between sizes, size up.

Are the colors accurate?
We photograph products as accurately as we can, but screens render color differently.

Still have a question?

Call +1 (404) 907-1570 or reach us through our contact page. We reply within 24 hours on business days.