Refund policy

Last updated: July 28, 2026

We want you to be completely satisfied with your purchase from Petavis. If something is not right, here is how we can help.

1. Return eligibility

We accept returns within 30 days of delivery, provided that:

  • The item is unused, unworn, and in its original packaging.
  • The item is not marked as final sale or non-returnable.
  • The item is not excluded under the non-returnable items section below.

2. How to initiate a return

To start a return, contact us at help@petavis.com with your order number and the reason for the return. We will respond within 1 to 2 business days with return instructions. Please ship the item back using a trackable shipping method.

3. Refunds

Approved refunds are issued to your original payment method within 5 to 10 business days after we receive and inspect the returned item. Your bank or payment provider may take additional time to post the refund.

4. Exchanges

We offer exchanges for items of equal value, subject to availability. To request an exchange, follow the same process as a return and note the item you would like in exchange.

5. Non-returnable items

The following cannot be returned or refunded:

  • Digital products or downloadable content.
  • Perishable goods.
  • Personalized or custom-made items.
  • Items marked as Final Sale, including items in the Sale collection.
  • Items returned after the 30-day return window.

6. Damaged or incorrect items

If you receive a damaged or incorrect item, contact us within 7 days of delivery with your order number and a photo of the issue. We will send a replacement or issue a full refund at no additional cost to you.

7. Return shipping costs

Return shipping costs are the responsibility of the customer unless the item was damaged, defective, or incorrect. A flat rate return shipping fee of $10.00 will be deducted from the refund or applied to the return process, unless otherwise stated for an approved damaged, defective, or incorrect item.

8. Order cancellations

You may cancel an order at no cost any time before it ships — email us as soon as possible and we will stop it if we can. Once an order has shipped, it must be handled as a return under the terms above.

9. Items that arrive unsafe for your pet

If an item arrives with a defect that could injure your pet — sharp edges, loose small parts, broken stitching on a harness or collar — stop using it immediately and contact us with a photo. We will refund or replace it at no cost to you, including return shipping, and we want to know about it.

Contact us

AENSM LLC
30 N Gould St 52659
Sheridan, WY 82801
United States

Email: help@petavis.com
Phone: +1 (404) 907-1570